How to set 5 dimensions of Digital Transformation

Current market situation is dramatically changing and this requires to react on this situation and adapt internal company setup but also to adapt client product and services. In our past there has been no such pressure and also this is highlighting our capability to be agile and fast with support of digitalization path.

If you are thinking about Digital Transformation we recommend to consider change in 5 dimensions:

• Business – focusing on business services and digital model of serving the customers based on customer segment
• Technology – using the top technologies to support your digital way
• Processes – end to end processes enabling customer request handling
• Organization – define flexible agile approach support in organization
• People – digital skills readiness focus with evolution path

Setup Digital Business dimension to adapt your business

First what we need to consider is how we want to treat the customer and also deliver their services. What services we want to offer to customer and what products we want to deliver in digital world. The key principle is to think in small iterations but with bigger vision. We recommend to setup Agile approach to cover digital needs.

Our approach is focused on product evolution principle applied to customer services and also to products ecosystem where the client is in the middle.

Extend your Technology dimension to align your digitalization path

Digital Transformation requires strong support of technologies. There is necessary to know properly your processes but mainly your internal technical capabilities and also your future view and potential technologies. Think in tangible phases and consider minimalistic effort principle.

We design the key principle based on circle technology maturity model of current and also future technologies including supporting management governance.

Process dimension to tune your digital process setup

Fully digital company needs also adapted processes based on expected customer model and selected technologies. Processes require strict management based on 5 angles of view – manageability, capacity, quality, performance and sensitivity. We recommend to adapt processes to agile iterative setup.

Our evaluation is considering all 36 processes supporting technologies. We consider also your direct internal needs and expected process complexity. Our iterative maturity model is strengthening continuously process setup to achieve robust support of your services based on your preference. 

Organization dimension to setup your internal agility

Organization supporting Digitalization Path has to be able to absorb also agile delivery capabilities. Operational building of delivery teams is essential principle covering agility needs. We gather the best benefits from agile organization methodologies.

Recommended design is derived from SAFe methodology including the key benefits of standard methodologies applied to your project and activities portfolio.

Main focus is needed for business change management of organization supported by Business Change Management Framework.

Digital People Skills dimension for digitalization path

We setup Digital skills maintenance based on your strategy and also individual people capabilities. Our recommendation is to built multi-level capability roadmap adjusting your strategy evolution and maturity path.

We define your digital skills evolution roadmap. Based on identified needs there is built Digital Academy for continuous evolution and also opportunistic approach.